What we heard

Ordering process before/during

• Most stores carry the same products all the time 

• Flower typically is the one that changes the most, then vapes/concentrates, then sublingual/drinks

• Often the changes are only related to flavor, not different brands

Buyers don't bring in new brands that often 

• It's typically if they hear of a new brand that's getting traction, or they see a better-priced item

• Some Buyers use customer’s or budtender reviews to figure out what products to bring in

Buyers use reporting to determine what to order

• Reports: Sales, inventory, run-rate, low inventory, re-order, demographics, most purchased, product sell-through rate, aging report 30 60 90

• Examples include Treez, LeafLogix, Blaze, Sparkplug for reporting, distro, & POS. Onfleet GPS, 1 person tracks orders in Asana 

Sampling happens off LeafLink

• Sometimes vendors will add samples to orders and some Buyers like this but others don't because it’s hard to keep track of

Buyers typically don't replace OOS / back-ordered products with other brands

• They first will look to replace with the same brand, with a different strain (aka. indica, sativa, hybrid)

• If they cannot find an equivalent they will look to replace by category, then price point, then specs

Order approvals & internal collaboration

Ordering approval depends on what tier the buyer is

• Smaller stores reported that they don't need an approval feature

• Some bigger multi-location stores / multi-state operators say they do need it and others said they do not

Design validation feedback

Purchase List

• Prefer multiple lists per license OR to break out lists per brand

• Low engagement due to users not knowing about the feature

• Limited/confusing entry points/setup

• Slow load time for multi-location buyers

• People were using it as a favorites list as opposed to for using it for approvals

• Purchase history was used more than the Purchase List

Inventory

• Current columns that they like: Run-rate, sell-through, current inventory, days on hand, suggested reorder amount (this mirrors the reports they use externally to purchase)

• They want aging reports, daily sales by breakdown, sales by customer (rec/med then SKU), seasonal trends, hot products, specials

Other feedback

• Without prompt, buyers almost always asked if there could be a combination of the purchase list & inventory page

• Want watch/wish list of products that they want to be notified for

• Want a way to find replacement products for things OOS

• The current way to reorder isn’t very streamlined

• Buyers need to know when they should be ordering new inventory based on their POS data

Action items

• Adding multiple favorites lists

• Merging purchase list and inventory page once we get POS integration

• Multiple Buyers said this would eliminate their need to use other systems because they can do it all from this page (especially if we also add reporting into it)

• Reordering reminders: adding products up for reorder on the dashboard would ideally like to also make a way to reorder entire orders easily

• Other things we should consider addressing based on buyer feedback: 

  • Batches (still being researched)

  • Brand’s low inventory recommendations - they should be brand focused because buyers don't typically order new brands, just different products from the same brands.

  • Pricing pain points (still being researched)

  • Notifications (addressed here)